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Hindi Research Article, J Tourism Res Hospitality Vol: 3 Issue: 1
Quality Management, Environmental Management and Organizational Design in the Hotel Industry: A Qualitative Study
| Juan José Tarí*, Jose F Molina-Azorín, Maria D López-Gamero, Jorge Pereira-Moliner and Eva M Pertusa-Ortega | |
| Department of Business Management, University of Alicante, Alicante, Spain | |
| Corresponding author : Juan José Tarí Department of Business Management, University of Alicante, PO Box 99, E-03080 Alicante, Spain Tel: 34 965903606 E-mail: jj.tari@ua.es |
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| Received: November 14, 2013 Accepted: February 12, 2014 Published: February 19, 2014 | |
| Citation: Tarí JJ, Molina-Azorín JF, López-Gamero MD, Pereira-Moliner J, Pertusa-Ortega EM (2014) Quality Management, Environmental Management and Organizational Design in the Hotel Industry: A Qualitative Study. J Tourism Res Hospitality 3:1 doi:10.4172/2324-8807.1000133 |
Abstract
Quality Management, Environmental Management and Organizational Design in the Hotel Industry: A Qualitative Study
The purpose of this paper is twofold. First, the paper analyzes the relationship between quality management and environmental management and their effects on hotel performance. Second, the article examines the relationship between these two management systems and organizational design. The paper uses an exploratory, qualitative approach based on interviews with managers and experts in the hotel industry. Based on a content analysis of interviews, the results lead to several propositions. Specifically, quality and environmental management influence hotel performance through mediating variables. Moreover, the implementation of quality management facilitates the implementation of environmental management. Furthermore, the implementation of these two management systems is associated with an increase of formalization and decentralization. The paper contributes to the analysis of quality management, environmental management, organizational design and performance in a joint manner, which has not been attempted before in the hotel industry. In addition, it helps extend the findings about these links in manufacturing and service organizations to the hotel industry.
